Hostgator is an example of a success company. This company was created by a university student from his campus dormitory, in 2002. He went from having an employee and three servers, to hundreds of employees and more than 12,000 servers, in a few years, becoming positioned in the position 21 in the list of companies with the fastest growth in 2008. In 2012 it was sold to EIG (Endurance International Group), EIG owns several other companies such as BlueHost, iPage, FatCow or HostMonster and many more.
In the world of the Internet, Hostgator is considered one of the biggest companies for its way of working, its commitment to the client and the quality of the service it offers, at a more than adjusted price. For this reason, it has a userbase of more than 400,000 clients from more than 100 countries, being the profile of these, from small entrepreneurs who want to start their first website, to companies that are among the 500 richest in the world.
Quality - Price Ratio
Hostgator offers three plans basically for Shared Hosting - Baby, Hatchling and Business plan. You can select the best plan suitable for you depending on your needs.
The prices of the plans vary according to the duration you choose, If you would like to save money, it is recommended to go with longer plans like 2 or 3 year plan. You can choose any plan depending on your need and if you are not sure, there is 30 day money back guarantee.
Hostgator promises 99.9% uptime time. Taking into account the price we are paying for this service, it can be considered as a commitment to the customer to offer reliability. This level of commitment is normally offered in higher-level services (and consequently more expensive), destined for Internet businesses, that an interruption can lead to a significant loss of money or customers.
At the beginning of August 2013, Hostgator and the group companies had an impact with the network electronics in the data processing center (CPD) of Utah, ceasing to serve their customers for a few hours.
When you buy from Hostgator, you do not have access only to be able to create a website, but you can create and manage email accounts, access file transfer services (FTP), domain management or install a content manager as you can be WordPress.
All these efforts, if you do not have a high level of technical knowledge can be a real headache and get you in problems. The solution offered by Hostgator is a tool that allows us to perform all these tasks from a friendly and visual environment. To do this, they have chosen CPANEL, the most common tool in hosting service providers, which ensures that we have the information of a large number of customers who also use it.
A sample of the confidence they have in this panel, is that in the main page, they offer us to access in a test way a session of this panel, to be able to play and see how easy it is to work, advised by the customer support videos They put at our disposal.
This company is American with a broad vocation of customer service. Note that all technical support is offered in English. You can translate and use the live chat to solve your problems.
In the Support Portal offered by Hostgator to its customers, billing can be managed, access support documentation, participate in the Discussion Forums, view the video tutorials or open an incident ticket.
We also have a chat service, with a very friendly image and a support phone, which depending on our location may not be advisable to call.
TO HIGHLIGHT, that the support staff have good knowledge and a correct vocation of service, really thinking of the client. Proof of this is the communication they maintained with the client, both during the incident in August 2013 and the explanations they gave at the end of it.
If you want to start a website without spending a lot of money, but knowing that your money is well spent on a service, Hostgator is your choice.